Frequently Asked Questions
399t answers all your questions right here
From opening an account to withdrawing funds via bKash — get straightforward answers to the most important questions for Bangladeshi players.
Welcome to 399t. This FAQ page has been created with Bangladeshi players in mind. Clear information on account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slots, live casino, bonuses, and responsible gaming is all laid out here. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 399t, you need an active mobile number, a valid email address, and a strong password. The registration process runs entirely in English and takes just a few minutes. After your first deposit, you are automatically eligible for the welcome bonus.
No. Under 399t rules, each person may operate only one account. Creating multiple accounts may result in all accounts being closed and balances forfeited. This rule is strictly enforced to maintain a safe and fair gaming environment.
On the login page, click the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. The whole process is secure and takes just a few minutes.
Yes, you can update your name, email, and contact details from the account settings. However, changing a verified mobile number may require assistance from the support team. For any changes, you can get direct help through our 24/7 live chat.
399t is for people aged 21 and above only. You will need to confirm your age during registration. Accounts belonging to underage users are closed immediately, and ensuring responsible gaming is our top priority.
Deposits and Withdrawals
Deposits via bKash typically reflect in your 399t account within a few minutes. During peak banking hours it may take up to 15–30 minutes. The minimum deposit amount is ৳300. If you have any issues, contact live chat with your transaction reference number.
Log in to your account, go to the "Deposit" option, and select Nagad. Send money to 399t's designated Nagad number and submit the transaction ID. The minimum deposit is ৳300. Nagad processes just as quickly as bKash. The same method applies for Rocket and Upay.
Withdrawals from 399t are generally processed within 30 minutes to 3 hours. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. Once your withdrawal request is approved, the funds are sent to your mobile wallet. The minimum withdrawal amount is ৳500.
399t itself does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, Rocket, or Upay may apply their own service charges — this is governed by the respective payment provider's terms. Check the relevant app for the latest charges.
Common reasons for a rejected withdrawal include: bonus wagering requirements not being met, account not being verified, or the amount being below the ৳500 minimum. Make sure your account details are correct, and if the issue persists, contact 399t support via live chat.
Games and How to Play
Go to the cricket section of 399t and select the BPL series. You can place bets before or during a match. You can bet on various markets including match result, toss, top run scorer, and wicket-taking bowler. In live betting, odds change in real time — making quick decisions is key.
RTP stands for Return to Player — it is the mathematical average of how much of the total amount wagered a slot game pays back as winnings over the long term. A higher RTP means theoretically better returns, but each spin is independent and random. All games on 399t are operated to ensure fair play.
Yes, the entire 399t platform is built with a mobile-first design. The live casino runs smoothly from any Android or iOS smartphone browser. Table games from Evolution Gaming and Ezugi also run comfortably on low data. Keep a stable internet connection for the best experience.
Aviator is a crash game by Spribe where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you win. The game uses provably fair technology, which ensures transparency of results. It runs completely safely on 399t.
In fishing games like JILI's Mega Fishing or Ocean King Jackpot, both skill and strategy come into play. Firing multiple shots at big fish or special targets, using bullet power correctly, and activating bonus rounds are the main winning strategies. Keep in mind that every game runs on a random number generator.
Bonuses and Promotions
Open an account at 399t for the first time and deposit a minimum of ৳300 to receive a 150% welcome bonus — up to a maximum of ৳5,000. For example: deposit ৳2,000 and get ৳3,000 in bonus. You can withdraw once you meet the 10x wagering requirement on the bonus. The bonus is added automatically.
A 10x wagering requirement means you need to wager an amount equal to the bonus multiplied by 10. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets — after that, your winnings become withdrawable. The 10x requirement at 399t is comparatively easy in the market, and wagering counts across most games.
399t's VIP program has three tiers — Bronze, Silver, and Gold. You can move up through the tiers naturally by playing regularly. Bronze members receive up to 0.3% weekly cashback, Silver members receive 0.5%, and Gold members receive 0.8%. Stay regularly active to enjoy the highest benefits.
Yes, every bonus has a set validity period. The welcome bonus generally needs to be used within 30 days of being issued. Weekly cashback offers are added the following week and must be used within a specific timeframe. The exact expiry of each bonus is listed on the promotions page.
399t runs referral and special promotional offers from time to time. Visit the promotions page or ask via live chat for up-to-date information on current offers. Special bonus offers are available during major tournaments like BPL or T20 World Cup.
Security and Responsible Gaming
Yes, 399t uses SSL encryption technology to secure all financial and personal information. Your payment data is never shared with third parties. bKash and Nagad transactions are processed directly through their secure gateways, so your wallet details are not stored on our servers.
Yes. 399t takes responsible gaming very seriously. You can activate temporary or permanent self-exclusion from your account settings. This request can also be made through live chat. Read our responsible gaming page for more details.
Spending beyond your budget, continuously playing to recover lost money, and having conflicts with family over gaming are common signs of addiction. The 399t 24/7 support team is ready to help. Visit the responsible gaming page for more information.
Change your password immediately and notify 399t via live chat. Our security team will quickly review the account and take the necessary steps. If you receive a login alert from an unknown device or browser, take it seriously and email [email protected].
For the fastest support, use the live chat on the website — it is available 24 hours a day, 7 days a week, fully in English. For written inquiries, you can email [email protected]. We do not have a phone or WhatsApp number — all support is provided through live chat and email.
Still have questions? Talk to support
Our English-speaking support team is with you 24/7. Contact us directly via live chat for any issue — or log in to 399t and get started yourself.
Ways to reach support
Use our contact channels for quick resolutions.
Live Chat
The fastest way to get help. Talk directly with our skilled support agents in English, 24/7.
Email Support
For detailed questions or to send documents, email us at: [email protected] — you will typically receive a reply within a few hours.
FAQ and Guides
Read all the questions on this page and visit the responsible gaming and terms and conditions pages for more detailed guidance.